ÈÕº«ÎÞÂë

Client Services provides no-cost IT assistance to all ÈÕº«ÎÞÂë students, faculty, and staff for supported applications and devices. Carry-in help and Apple- and Dell-certified repair services are available at the Computer Clinic.

Client Services Teams

• Tech Team
• Computer Clinic
• Computer Hardware Service
• Classroom Technology Services
• North Support Hub
• South Support Hub

Tech Team and Computer Clinic
tech.team@uvm.edu
(802) 656-2604 

Hardware Service
CSHardware@uvm.edu
(802) 656-2939

Address:
i-117 Ira Allen Chapel
26 University Place
Burlington, VT 05405

• Hours Of Operation
• Help And Support Homepage

Director

Ryan Wellar
Director, Client Service

Web Admin and Support Staff

Joe Parent (he/him)
Information Technology Professional

Classroom Technology Services

Andrew Horvat
Information Technology Professional Senior

Robin Grant
Information Technology Assistant/Programmer

Ryder Owens
Information Technology Professional

Scott Greenia
Information Technology Professional

Computer Hardware Service

Jon Reisenweaver
Information Technology Professional Senior

Paul Bussiere (he/him)
Information Technology Professional

Susan Bergeron
Information Technology Professional

North Support Hub

Phil Plourde
Support Team Supervisor

Alyssa Grace Maguire (she/her)
Information Technology Professional

Bill Garrett (he/him)
Information Technology Professional

Carley Tillinghast (she/her)
Information Technology Professional

Carol Keefe
Information Technology Professional

Jason Smith (he/him)
Information Technology Professional

Michael Hobbs (he/him)
Information Technology Professional

Roxy Bombardier (she/her)
Information Technology Professional

South Support Hub

Andrew Hendrickson (he/him)
Support Team Supervisor

Andy Green
Information Technology Assistant/Programmer

Aubrey Wiederin
Information Technology Assistant

Beth Wilkins
Information Technology Assistant/Programmer

Justin Howard
Information Technology Professional

Mediha Goretic
Information Technology Assistant/Programmer

Susan Lang
Information Technology Professional

Wes Paro
Information Technology Assistant/Programmer

Tech Team

Michael Fickes (he/him)
Helpline and Clinic Supervisor

Alex White
Helpline/Carry-In Assistant Coordinator

Jake Montanaro (he/him)
Helpline/Carry-In Assistant Coordinator

Sam F Lynch (he/him)
Information Technology Professional

The ETS department of Enterprise Application Services develops for and supports operational offices in their use of administrative software and business information systems, such as those used by the Registrar, Human Resources, and Student Financial Services offices. Together with Systems Administration and Architecture (SAA), EAS provides the tools and support that help to keep the university's administrative offices running.

Address:
113 Waterman
85 S Prospect St
Burlington, VT 05405

Interim Director

Assistant Director Business Information System

Enterprise Application Services

Caleb Cousins
Student Systems Programmer

Christian Behr (he/him)
Infrastructure Maintenance Campus Infrastructure Team

Diane Ellingwood
Information Technology Professional Senior

Ean Briere
Information Technology Professional Senior

Fenil Haria
Affiliated Org Employee

Jeanne Chenoweth
Affiliated Org Employee

Justin Banker
Enterprise Systems Technical Analyst

Justin Henry (he/him)
Information Technology Professional Senior

Kara "K Dubbs" Williams (she/her)
Student Systems Technical Analyst

Katie Spaeder
CRM Administrator

Kristy Perry (she/her)
PeopleSoft Technical Analyst

Laura Scarpinato
Information Technology Professional Senior

Maggie Caldwell (she/her)
Senior Business Process Analyst

Martha Wales
Information Technology Professional Senior

Monika Hotaling
Admin Analyst Planner Senior

Nancy Beck
Information Technology Professional Senior

Nick Fraser
Enterprise Applications Programmer

Suzanne Trudeau
Senior Business Process Analyst

Database Administration

Yan Sun
Database Admin Team Lead

Carol Braden
Database and Application Administrator

Lawrence Houston
Database Administrator

Norman Brideau
Information Technology Professional Senior

Sandy Karki (he/him)
Database and Application Administrator

Sunil Gorur
PeopleSoft and Database Administrator

The Identity and Account Management (IAM) Office ensures appropriate access to ÈÕº«ÎÞÂë's information resources by managing authentication and authority systems and services. IAM can assist with NetIDs and passwords, Multi-Factor Authentication, and authorization to resources such as Exchange email and calendars, Virtual Private Networking (VPN), File Sharing, and guest accounts.

IAM — Accounts and Directory questions:
iam@uvm.edu

ISO — Security and Malware questions:
iso@uvm.edu

(802) 656-2006

Address:
234 Waterman
85 S Prospect St
Burlington, VT 05405

Director

Scott Carbee
Information Security Officer
 

Team

Claire Dickey (she/her)
Info Security/Identity Management Analyst

Joshua Phillips (he/him)
Lead Info Security Analyst 
 

Nicholas Lawrence
Info Security/Identity Management Analyst 
 

Systems Architecture and Administration (SAA) exists to provide expert technology guidance and to design, deploy, and maintain secure, reliable, and transformative information technology infrastructure that promotes world-class research, facilitates academic success, and ensures the integrity of business operations.

Address:
238 Waterman
85 S Prospect St
Burlington, VT 05405

Director

Mike Austin (he/him)
Chief Technology Officer

Collaboration Services Team

Geoff Duke (he/him)
Collaboration Services Team Lead

Peter Brooks (he/him)
Senior Systems Engineer

Silas Mueller (he/him)
Systems Engineer

Zach Bardesco (he/him)
Senior Systems Engineer

Endpoint Management Team

Jonathan Trigaux
Endpoint Management Team Lead

Ian Davis
Senior Systems Engineer

Robert Bordeaux
Senior Systems Engineer

Infrastructure Team

Kent Saunders
Infrastructure Services Team Lead

Alexander Harvey
Senior Systems Engineer

Brian O'Donnell (he/him)
Senior Systems Engineer

Roy Minton
Senior Systems Engineer

Sarah Colby
Senior Systems Engineer

Scott Dellinger
Senior Systems Engineer

Willem Hunt (she/her)
Linux Systems Engineer

Research Computing Team

Jim Lawson (he/him)
Research Computing Team Lead

Bennet Fauber
Senior Research Computing Systems Engineer

Evan Hinchliffe (he/him)
Research Computing Systems Engineer

Katy Czar
Systems Engineer

Michael Arnold
Research Computing Data Engineer

Robert Minvielle
Senior Research Computing Engineer

Shelly Johnson (she/her)
Senior Research Computing Facilitator

Terry Barrett (he/they)
Information Technology Professional Senior

Travis Bartlett (he/him)
Senior Systems Engineer

Coordinator and provider of all telecommunication and network services on and off campus for ÈÕº«ÎÞÂë.

The scope of responsibility includes, but is not limited to: all copper and fiber wiring infrastructure for both outside plant and building interiors whether within or between campus locations, all associated conduit systems and wiring rooms, and all aspects of the ÈÕº«ÎÞÂë data and voice network equipment. This also includes Wiring Infrastructure, Wireless Network, Network Security, Internet Connectivity, and Voice Services.

Telecommunications

• Nortel Phones: Dial 199 or email telreq@uvm.edu
• Cisco Phones: Dial 656-4900 or email cucm-help@uvm.edu

Network Services

• Email: network.services@uvm.edu
• Phone: (802) 656-8888

Address:
104 Southwick Hall
392 S Prospect St
Burlington, VT 05405

Director

Randy Spooner
Director Telecom and Network Services

Team

Duane LaMott
Distribution Infrastructure Technician

Duane LaMott Jr.
Senior Systems Engineer

Elaine Messier
Office/Program Support Generalist

Jerry Thornton
Telecommunication Manager

JoAnne Foell
Network Technician

Jonathan Olsen
Wireless Network Engineer

Karol Tymecki
Network Technician

Kevin Frazier
Network Technician

Matthew Pecoraro
Network Technician

Michael Holden
Network Technician

Michael T. Voity
Network Engineer

Paul Murphy
Distribution Infrastructure Technician

Wendy Coy (she/her)
Business Support Generalist